Nice Tattoo Parlor in Brooklyn, NY is looking for a full-time General Manager to direct all daily operations of our cobble hill location.
General Responsibilities include:
Shop oversight. Be the single point of contact for all day-to-day operations of the shop. Handle any issues that may arise, and direct inquiries or issues to other team members as necessary.
Appointment coordination. We experience a high volume of appointment requests via email and phone. The GM would be expected to handle all aspects of the appointment process, including responding to all appointment requests in a timely fashion, answering customer questions about the tattoo process, providing price estimates, creating calendar invitations, sending deposit requests, and making appointment confirmation calls.
Staff management. We are a fast growing shop with 4 artists and 3-4 shop assistants. You’d be responsible for creating and overseeing the staffing schedule and attending to any scheduling conflicts.
Inventory control. Monitor supplies and oversee ordering of all required shop supplies. Implement inventory organization system to ensure a fully-equipped shop at all times
Vendor management. Oversee all shop vendors and make sure they are paid on time. This includes all utilities(phone/internet), cleaning staff, trash pickup, etc.
Average Day-to-Day Responsibilities [Wednesday - Sunday] include:
Appointment coordination. Responding to all email/phone (when in shop) appointment inquiries and getting clients scheduled as efficiently and quickly as possible.
Customer service. Greeting customers, ringing up transactions, being an escalation point for any issues that may arise. Ensuring all shop interactions are consistent with the values of our parlor.
Shop consistency. Overseeing and creating processes for all shop activities - scheduling cleaning crews, flower deliveries, trash pickup, supply delivery, etc.
A friendly person who has tattoos (doesn’t have to be 1000)
Experience in a tattoo parlor is a plus, retail experience is a must
Detail-oriented, with a focus on operations
Excellent interpersonal skills and customer manager
Above all, NICE
Compensation: Salaried position, competitively priced. Tattoos and performance bonuses included.
Is this you? Email us, we'd love to talk to you!